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Terms & Conditions

Please read these terms carefully before engaging our services. Last updated: March 2026.

These Terms and Conditions govern the provision of IT services by Vulindlela Computing (hereinafter referred to as "the Company") to its clients. By engaging our services, you agree to be bound by the following terms.

1. Data Responsibility

Vulindlela Computing is not responsible for any data loss that may occur due to provided faulty hardware or software. Clients are strongly advised to maintain up-to-date backups of all critical data prior to any service engagement. While we take every reasonable precaution to protect client data during service delivery, the Company shall not be held liable for data loss arising from:

  • Pre-existing hardware failure or corruption;
  • Software defects or incompatibilities;
  • Circumstances beyond the Company’s reasonable control;
  • Client failure to maintain adequate backup procedures.

2. Diagnosis & Misdiagnosis

Vulindlela Computing cannot be held responsible for misdiagnosis if the client has not provided full context and transparency regarding the issue being faced. Accurate and complete information from the client is essential to ensure a correct diagnosis and effective resolution. The Company reserves the right to revise its diagnosis and associated costs upon discovery of additional information not disclosed at the time of initial assessment.

3. Payment Terms

Vulindlela Computing reserves the right to withhold any hardware supplied or terminate services if payment is not made within the arranged time period. The following payment conditions apply:

  • Invoices are payable within the period agreed upon at the time of service engagement;
  • Hardware supplied remains the property of Vulindlela Computing until full payment is received;
  • The Company reserves the right to charge interest on overdue accounts;
  • Services may be suspended or terminated without notice in the event of non-payment;
  • All prices quoted are exclusive of VAT unless otherwise stated.

4. Service Warranties

Vulindlela Computing warrants that all services will be performed in a professional and workmanlike manner consistent with industry standards. Data and fibre cabling services are provided with a 5-year warranty. Hardware procured through the Company is covered by the manufacturer’s warranty, and the Company will manage warranty claims on the client’s behalf.

5. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total liability to the client in respect of any claim arising out of or in connection with the provision of services shall not exceed the total fees paid by the client for the specific service giving rise to the claim. The Company shall not be liable for any indirect, consequential, special, or incidental losses.

6. Confidentiality

Vulindlela Computing acknowledges that it may have access to confidential information belonging to the client in the course of providing services. The Company undertakes to keep all such information strictly confidential and not to disclose it to any third party without the client’s prior written consent, except as required by law.

7. Intellectual Property

All intellectual property rights in any materials, documentation, or software developed by Vulindlela Computing specifically for the client shall, upon full payment of all outstanding fees, vest in the client. Pre-existing intellectual property of the Company remains the property of the Company.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of KwaZulu-Natal.

9. Amendments

Vulindlela Computing reserves the right to amend these Terms and Conditions at any time. Clients will be notified of material changes. Continued use of our services following notification of changes constitutes acceptance of the revised terms.

10. Contact

For any queries regarding these Terms and Conditions, please contact us: